An airport transfer service is a special transportation service that takes you comfortably and safely from the airport to your desired location or from your location to the airport.
How can I make a transfer reservation?
You can make a reservation on our website by selecting the date, time, number of passengers, and destination. Choose the vehicle that best suits your needs and complete your booking by selecting your preferred payment method.
Do I need to book the transfer service in advance?
Yes, it is highly recommended to book in advance, especially during peak seasons or for late-night transfers. This ensures that your vehicle will be ready to pick you up on time.
Where will my driver meet me at the airport?
Your driver will meet you at the arrivals terminal, holding a sign with your name on it. Details about the meeting point will be provided in your reservation confirmation email.
What happens to my transfer if my flight is delayed?
We monitor your flight status, so if there is a delay, we automatically adjust the transfer time. No additional fee will be charged.
What is included in the price?
The price includes the driver, fuel, parking fees, luggage handling, and all taxes. You won’t have to pay any additional charges.
How much luggage am I allowed to bring on the transfer vehicle?
Your luggage allowance depends on the capacity of the vehicle you choose. Our standard vehicles typically allow one suitcase and one carry-on bag per passenger. Please inform us in advance if you have additional luggage.
Is a baby or child seat available?
Yes, you can request a baby or child seat. Please indicate this during your reservation, and we will make the necessary arrangements in your vehicle.
How many people can use your transfer service?
Our vehicles range in capacity from 1 to 16 passengers. We offer suitable vehicle options based on the number of passengers in your group.
What is a one-way and a round-trip transfer?
A one-way transfer is a single journey from the airport to your destination or vice versa. A round-trip transfer covers both your arrival and return journeys.
Can I cancel or change my transfer vehicle?
Yes, you can cancel or change your reservation within certain time limits for free. Details are available in our cancellation and modification policy.
How can I pay for the transfer service?
You can pay with a credit card, debit card, or upon arrival. For alternative payment options, please contact our customer service team.
Is the transfer fee fixed? Will I be charged any additional fees?
Yes, the price you see at the time of booking is fixed. No additional charges will be applied after the reservation.
At what times can I get transfer services?
We operate 24/7, so you can use our transfer service at any time, day or night.
Can a different vehicle be sent instead of the one I reserved?
In rare cases, a vehicle of the same class or a higher category may be provided, but we prioritize sending the vehicle you reserved.
Can I receive the driver’s details before my reservation?
Driver details are sent to you via WhatsApp shortly before your trip.
How long does the transfer take?
The transfer duration depends on the distance to your destination and traffic conditions. An estimated arrival time will be provided during booking.
Why do I need to provide my flight number?
Providing your flight number allows us to track your flight status. This way, we can adjust for any delays or early arrivals to meet you on time.
How long is the waiting time for airport transfers?
We offer a 60-minute free waiting time from the moment of your flight’s arrival. During this time, you can complete your baggage claims and meet with your driver.
Can I check my transfer reservation before reaching the airport?
Yes, you can check your reservation by sending us a message on WhatsApp.
Do I have to pay an extra fee if I need to keep the driver waiting?
An additional fee may apply for every 30 minutes beyond the free waiting time. For more details, please contact our customer service.
Does the driver speak English?
Yes, many of our drivers speak English. You can also let us know if you have specific language needs during booking.
Is the transfer service available only for specific airports?
No, our transfer services are available for many airports across various cities. You can view our available destinations on our website.
Can I book a transfer from locations other than the airport?
Yes, we also offer transfer services from select locations within the city. For details, please reach out to our customer representatives.
Can I use the transfer service with my pet?
Yes, we accommodate pets. Please let us know during booking so we can make the necessary arrangements for your pet.
Can I make a reservation in case of an emergency?
Yes, depending on availability, we may be able to arrange a same-day transfer. For urgent reservations, please send us a WhatsApp message.
Do you provide transfer services on special days or holidays?
Yes, we offer transfer services 24/7, including holidays and special occasions.
Is Wi-Fi available in the transfer vehicle?
Some of our vehicles offer complimentary Wi-Fi. If you require this service, please indicate it when making your reservation.
Can I still get a transfer if my flight arrives at midnight?
Yes, we provide transfer services at any time, including midnight. Regardless of your arrival time, our driver will be there to meet you.
Do you offer transfers to other cities?
Yes, we offer intercity transfer services. You can specify your destination city and distance during booking.
I’m traveling with a large group. Do you have options for minibuses or larger vehicles?
Yes, we offer minibuses and VIP vehicle options for groups of up to 16 people.
I have special items in my luggage. Can the driver be informed of this?
Yes, you can inform the driver about your luggage specifics, and we will ensure all necessary precautions for its safety.
Can I pay in the vehicle?
Yes, but please contact our customer service to discuss available payment options in the vehicle.
Are transfer prices based on distance?
Yes, transfer prices are determined by distance, the type of vehicle selected, and any additional services. Detailed pricing is provided during booking.
What payment methods do you accept?
We accept credit cards, debit cards, and cash. All payment options are available during the reservation process.
Can I be sure I’ll reach the airport on time?
Our drivers pick you up at the specified time and account for traffic conditions to ensure you reach the airport promptly. We recommend starting at the advised times.
Can we take a break during the transfer?
Yes, we can make stops at designated points on intercity journeys. You can let the driver know if you’d like to take a break.
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